Refund Policy

Returns and refunds

Galony allows for exchanges and refunds within 14 days of delivery of the product. After this period, unfortunately we cannot offer refunds or exchanges of the purchased item for another.

The return or exchange procedure requires the customer to return the item to our warehouse (the address will be provided at the start of the procedure) and the costs will be borne by the customer.

To access the return or exchange procedure, simply contact us via email at support@galony.com

A refund or the dispatch of a new product will be made after checking that the returned product is not damaged.

In the event that products are damaged and this results in a request for a refund or exchange, they will be settled immediately at no additional cost and without the need to return the product.

To request a refund, simply send an email to support@galony.com